Visitor Coordinator
Position Description
Visitor
Coordinator
Job Description:
The
Visitor Coordinator shall provide general visitor and customer service support
to include general visitor services, Welcome Desk Operations, visitor complaint
resolution, timed ticketing operations, group reservation management,
disability accommodations, Agency programming, visitor surveys, training
development, inquiry support, master calendar management, and writing the
volunteer newsletter.
Job
Details
Full-time –
Salaried
Annual Compensation: $24.03 per hour
Commute:
On-site
Responsibilities:
The
Visitor Coordinator shall be professional at all times, they must dress in
accordance with the Agency’s dress code, and act in a manner appropriate with
their job duties and in a manner appropriate in their role. The Contract
personnel shall always conduct themselves in a proper, efficient, courteous,
and businesslike manner.
·
Visitor Coordinator shall provide support at the Agency’s
welcome desk, greeting visitors, answer basic questions about the Agency,
provide wayfinding services and refer visitors to the appropriate staff. This
position shall assist with answering basic call inquiries and routing others to
the appropriate staff. They shall assist with programming and special events in
areas such as helping set up or tear down equipment (lifting equipment up to 50
pounds), providing capacity management services (queue management) and parking
management services, and facilitating event execution.
·
Visitor Coordinator shall work diligently to assist visitors quickly and
professionally to resolve all complaints or issues. This position shall
exercise judgment, informed by Agency provided training, to address the
situation.
·
Visitor Coordinator shall operate
the timed ticketing system and tasks
include scanning tickets, issuing tickets, assisting visitors with ticket
issues, and utilizing the timed ticketing vendor’s online system in support of
standard Agency hours and events outside of normal operating hours.
·
Visitor Coordinator shall schedule group reservations, events
and special programs on the Agency’s master calendar. Tasks include contacting groups to verify
reservation arrangements, meeting groups upon arrival and providing an escort
for ticketing, security, and Agency orientation.
·
Visitor Coordinator maintains accountability of
disability accommodation equipment to include, but not limited to, wheelchairs,
assisted listening devices, audio tour content, written content, braille
guides, and anxiety coping devices. They will also inform appropriate
government staff of any damaged, lost or stolen equipment.
·
Visitor Coordinator shall develop monthly Special Emphasis
Programming (SEP) in support of the Agency’s overall programming
objectives. Other tasks include
development of written program materials, program outreach, program planning,
set up, tear down and facilitation of event execution for both their event and
other SEPs executed by the Agency.
·
Visitor Coordinator shall also
complete other duties as assigned to include Visitor Surveys,
Training Development, Inquiry Support and Master Calendar Management.
Qualifications
•
Education:
Minimum of a BA or BS in Liberal Studies, History, Agency Studies, American
Studies, Art History or related field as approved by the COR.
•
At
least three years’ experience working in Agency or customer service driven
positions.
•
Experience,
education or training in at least four of the following 8 categories:
o
Visitor
services
o
Complaint
resolution
o
Timed
ticketing systems
o
Group
reservation management
o
Disability
accommodations and ADA Compliance
o
Agency
programming
o
Visitor
surveys
o
Training
development
•
Experience
using Microsoft office suite to include Word, PowerPoint, Excel and Outlook.
•
Have
a valid driver’s license.
•
Be
citizens of the United States or have a valid U.S. work permit.
•
Pass
agency background check.
Employment Benefits
We also offer a full complement of employee benefits for
qualifying employees, including:
CareFirst Healthcare Plans
BlueChoice HMO Gold 500
Blue Choice Advantage Gold 1000
BluePreferred PPO Gold 500
Dental
Vision
Supplemental Insurance Programs
Group Accident Insurance
Group Hospital Indemnity
Group Critical Illness Advantage
Group Disability Advantage
401(k) Retirement Plan
Guided Profile
Fully Managed Profile
Self-Directed Profile
Flexible Spending Account – TASC
Healthcare FSA
Dependent Care
Transit
Parking
Leave
10 Holidays
Vacation/Flexible Time Off
Sick